Sometimes watching TV is very depressing. You can't play the program, or you can't find any problems with it for a long time. This time I need this method! 20 seconds to determine your network problem! Please carefully collect!
Steps:
1. On the WEBOX homepage, select the "Settings" button and press the "ok" key.
2. Enter this interface and select "Network Diagnostics" and press the "OK" button.
3, then it will automatically diagnose your current network condition
If all three are ok, the box is in good condition!
If the following problem occurs, try to solve the problem by following the solution to the problem:
1. The router is connected properly and the signal quality is poor The channel congestion affects the WiFi speed. Change the channel or use a network cable to connect.
2. The network connection is normal and the status is poor. The current DNS is not optimal and it is recommended to optimize.
3. The WEBOX server connection status is poor or the WEBOX server connection is abnormal The server is abnormal. Please try again later or contact customer service.
4. The current box has no network connection or network connection is abnormal, can not access the data A, please check whether there is wifi or wired connection is loose B, please check the network dialing is normal or consult the network provider: restart the cat or consult whether broadband is owed Fee stopped.
C. Make the router closer to the WEBOX, or use the wired network. 5. The router is in poor condition. Please reboot or replace the router.
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Chengdu Zysen Technology Co., Ltd. , https://www.zysenmw.com